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phone service keeps on dropping

billmclellan
Great Neighbour / Super Voisin

I frequently experience loss of service on phone (but not data) inside the service area.  I have an iphone 13.  I have exchanged sim cards with no difference on either sim. 

3 REPLIES 3

pmbc
Deputy Mayor / Adjoint au Maire

@billmclellan Where approximately are you located?  Could it be that you're just not near a tower and getting low signal?  Your data is cell data or could it be wifi that is maintained?

TheSterlinger
Deputy Mayor / Adjoint au Maire

Check if you’re in the coverage area. It shouldn’t be a problem tho. If you are in coverage area then try a different phone with a SIM and see if that makes a difference.

https://www.publicmobile.ca/en/on/coverage

 

Handy1
Mayor / Maire

@billmclellan  Many iPhone users had a pop up message that LTE calling was turned off did you get this message ? Try phone to 3G and see if that helps 

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