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phone says no mobile network

Addy14
Great Neighbour / Super Voisin

I just signed up but phone says no mobile network..please help!! We need the phone to work tonight 

2 REPLIES 2

RavingRaven
Model Citizen / Citoyen Modèle

@Addy14 

What brand and model of phone do you have? Did you port in or choose a new phone #? Can you test the sim card in another phone?

softech
Oracle
Oracle

@Addy14 

Try reboot the phone once more

And is this physical sim? do you have another phone to test?

or is this eSIM, if so, there would be a bit more work to enable it.  But first, check device Sim Manager and make sure the Public Mobile esim is enabled or is set "Turn on this line" if it is an iPhone

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