phone not working

[BKNS27]

@Lecky 

If the system indicates  your account was not registered then activation or porting was not completed.

Or your email was not registered on the Eversafe ID. A CS_Agent will help you.

You will need to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket then Contact.

You can also DM them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Lecky]

subscription good phone very new. sometimes says account not registered

ed

[BKNS27]

@Lecky 

It could be a few of things.

Dial 611 or call 1-855-4PUBLIC on the status of your account. If it is suspended due to missed monthly payment. You will need to make a manual payment with vouchers or on the registered CC on the account.

If it is active then there could be an outage in your area.

https://istheservicedowncanada.com/status/telus/map 

If everything like good. It could be your phone.

[slusagm]

Just voice calls? How about data? What phone you have ?

[will13am]

@Lecky , please be more specific as to your problem.  Have you confirmed that your account is in active status?