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personal hot spot

jrstamp74
Great Neighbour / Super Voisin

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

1 ACCEPTED SOLUTION

Accepted Solutions


@jrstamp74 wrote:

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??


Public Mobile doesn't block hotspot and fully allows it. Unfortunately, there isn't anyting that Public Mobile can do to assist with this. This is entirely a device software issue.  Where did you get your device from?  Some devices that were sold by some carriers in the U.S. have the feature disabled in the phone's software.

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@jrstamp74 wrote:

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??


Public Mobile doesn't block hotspot and fully allows it. Unfortunately, there isn't anyting that Public Mobile can do to assist with this. This is entirely a device software issue.  Where did you get your device from?  Some devices that were sold by some carriers in the U.S. have the feature disabled in the phone's software.

@jrstamp74 

What is the make and model of your phone?

jddean
Good Citizen / Bon Citoyen

I have the same issue and purchased my 2020 SE direct from Apple Canada

@jddean   @jrstamp74  some devices need to have dun in the APN type field (add to the existing one) in order to have wifi hotspot work, please try to add it to the APN string.

 

APN:  default,supl,mms,dun

jddean
Good Citizen / Bon Citoyen

Hi the current setting is isp.mb.comnuh

jddean
Good Citizen / Bon Citoyen

Adding dun didn’t work. Same message


@jddean wrote:

Hi the current setting is isp.mb.comnuh


 

 

do you mean  sp.mb.com  ?

 

try this:

 

Name: Public Mobile

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220
APN Type: default, supl, mms, dun

MVNO Type: none

 

Anonymous
Not applicable

@jrstamp74 

try to do this, if is not working is your device issue..

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

and go Changing APN Settings On Android device

click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

fujiyama
Town Hero / Héro de la Ville

Here is a guide on this problem for iPhones, hope it helps.

 

Link here.