payment

[MiTang]

Could you please call my home phone to issue the payment?  604-xxxxxxx

[Korth]

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@MiTang wrote:

I could not remember my account number, only phone number, I tried online and my cell phone but still failed, is there any phone number I can call to get really help? 

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If you know your phone number and your email address (the one you submitted to Public Mobile), then you can click "Reset Password" on the Self-Serve Sign In page (Click Sign In then My Account on the top righthand corner of this page).

If you don't know these things or it somehow doesn't work then the only way to contact Public Mobile CSAs is through the chatbot (linked provided by @softech above).

If your service is deactivated (due to lack of payment) then it will be suspended for up to 90 days (after this time, it will be lost forever). And there's no fees or penalties for deactivation or reactivation, there's no cost (you don't have to pay) for the time it remains suspended. So there's no urgency aside from your need to have working phone service immediately. I'm not saying Public Mobile is going to be sluggish, I'm just saying you shouldn't stress out too much if their process takes some time.

[MiTang]

I could not remember my account number, only phone number, I tried online and my cell phone but still failed, is there any phone number I can call to get really help? 

[MiTang]

I tried but failed, how can I connect to somebody to help me issue the payment? at lease I can make a call to pay the bill, is there any phone number I can get help? very rush, thanks

[Korth]

@MiTang 

You can call the 611 or *611 IVR number - even without active phone service - to submit payment voucher codes.

And you can do the same by logging into your Self-Serve account. You can also setup Autopay (with a valid credit card number) in Self-Serve if you wish to avoid using manual payment vouchers every month.

This community is a public internet forum, we are Public Mobile customers (like yourself), we are not Public Mobile employees. You can contact Public Mobile agents through the bot, using the links @softech provided.

[kutzki]

Hey there! I highly recommend removing your phone number for your privacy and security. Public Mobile is pretty much completely an online platform. I don't believe they will ever call anyone, especially not to deal with payment. Have you tried using the Self-Serve platform found here and logging in? https://selfserve.publicmobile.ca/ you can setup your credit card and payment details there to make payment. Make sure your card details are EXACTLY the same as is on your credit card (billing address, name and all) IF you still need more help. You can also use this link to find other support options like the chatbot that will submit tickets to their support team for you: https://publicmobile.ca/en/on/get-help/articles/get-support#:~:text=Our%20chatbot%20SIMon.,Dialing%2....

[softech]

@MiTang this is an open forum, please remove your phone number for your own protection 

PM is an online support only provider and don't have a call center and won't call you back.  Maybe yiu can share your question and we can try to help 

if you want to make a payment, login to self serve My Account and yiu will see the amount due and yiu can pay there

if you really only want to discuss your payment issue with PM suppoet? please open ticket with them 

. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there