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paid but wants me to pay again to restore service

Evelyn5
Great Neighbour / Super Voisin

I already paid but it’s saying I need to pay to restore my service. I am not going to pay twice. How do I fix this and restore my service?

3 REPLIES 3

slusagm
Mayor / Maire

did you reboot the phone? the extra reboot could be the last thing you need to do

 

hTideGnow
Mayor / Maire

hi @Evelyn5 

can you login to My Account using Incognito/private/secret mode on your browser , check if the Available Fund still holding up the fund?

check payment history to see if it recorded that

Handy1
Mayor / Maire

@Evelyn5  And you shouldn’t pay again NO WAY , get support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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