12-28-2021 04:31 PM - edited 01-04-2022 04:45 AM
ok been 2 days playing with cell i've done reboot remove sim card apn modified reset wifi mobile data on off clear cache reset apn and followed to the T with cap on and off for what needed to be>>what now any other person had this issue i have chatted with one plus and told me to reset cell to factory i don't want to do this any HELP THANKS
12-29-2021 02:27 AM
12-28-2021 07:44 PM - edited 12-29-2021 03:03 AM
Are you running Android 8 or 9? The inability to edit your APN is from the OS. If you can update to Android 10 it eliminates the problem. If not then a freedom or a roam sim card will allow you to edit the APN. If you dont have access to either of those SIM cards the contacting customer support and asking for a configuration file with the APN to be texted to your phone is your only other option. You may get a newbie CSA that doesn't understand what you are asking for....if that's the case ask for them to consult a senior colleague for the file such as Silvio or Carlos.
12-28-2021 07:03 PM
@georayduc You may need to get a Freedom sim if you know someone that has to be able to edit the APN settings. These type of phones people had success using a freedom sim. Otherwise like @Anonymous said ask Public Mobile support maybe they can push the APN settings to you via a file.
12-28-2021 07:00 PM
@georayduc : This is a known problem with some phones with some providers. This provider is one with some phones. You'll get it. Just have to use some workarounds.
It's even possible that one or more of the CSA's could push a file to you via text that auto-installs the settings.
12-28-2021 06:49 PM
apn type wont let me save ...thanks i'll try tomorrow sick and frustrated after 2 days on cell for a simple task ive backup cell and ready to start new reset factory thanks till tomorow
12-28-2021 06:41 PM - edited 12-28-2021 06:43 PM
@Anonymous Thanks.
@georayduc Sorry I seen your APN settings now.
After looking at them try changing these below to what it says in my screenshot. Leave the rest of your settings as is. Save reboot phone then try MMS.
12-28-2021 06:40 PM
GID
12-28-2021 06:39 PM
ok thanks everyone i've tried a few things tonight i'll try again tomorrow over 8 hr on cell to figure out to send picture on chat
12-28-2021 06:35 PM
@BeachNBeer : Already done.
@georayduc : Any news on that MVNO value? Did you try those other variations I gave you? If things aren't saving, I wonder if you might be able to get a used Freedom SIM and try to create and save settings and then put the PM SIM back in.
A thing I played with for no need was to delete shown APN's which then caused a bunch of other APN's to appear which I then deleted. Then I started from scratch.
12-28-2021 06:30 PM
i know you say don't want to do this but you can try save all your photos and contact number by to do backup and Factory Reset,, if you want it how to do HARD RESET.
12-28-2021 06:24 PM
@georayduc Can you post a screenshot of your APN settings?
12-28-2021 06:17 PM
i tryied this default,mms,agps,supl,fota,hipri "dun" but its revert back to the same after save to default,supl,mms
12-28-2021 06:08 PM
@georayduc wrote:ok been 2 days playing with cell i've done reboot remove sim card apn modified reset wifi mobile data on off clear cache reset apn and followed to the T with cap on and off for what needed to be>>what now any other person had this issue i have chatted with one plus and told me to reset cell to factory i don't want to do this any HELP THANKS
@georayduc - have a look at this site for troubleshooting.
Let us know if something works.
12-28-2021 05:52 PM
@georayduc : What do you have for MVNO value?
Another variation is:
MMS proxy = mmscproxy.mobility.ca
MMS port = 8799
12-28-2021 05:42 PM - edited 12-28-2021 05:43 PM
Edit your MMS type to what is listed in my post and test to see if you can send an MMS.
Edit:
default,mms,agps,supl,fota,hipri
You may have to also add "dun" to the end.
12-28-2021 05:39 PM
georayduc apn setting
12-28-2021 04:42 PM - edited 12-28-2021 04:49 PM
Have you tried completely disabling all chat options within messaging or Google messaging apps?
I've found that those chat features, similar to iMessage with iPhone, can sometimes be problematic when used in conjunction with MMS.
EDIT:
Chat messages options.
12-28-2021 04:36 PM
@georayduc : Are you able to browse the internet with cell data on, wifi off? Maybe post screenshots of your current APN settings. Did you save each change of them and restart the phone?
12-28-2021 04:36 PM
Can you use mobile data? Or is just your MMS affected. Post a screenshot of your APN settings to see if you are missing something.....
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
12-28-2021 04:32 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
APN Settings On An IPhone
click Here link,
or visit Here link,
APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
for iphone go to Settings > Messages > To turn iMessage on or off,
Turn your data on to send a Picture Messaging in world-wide,
if your data is off and your home internet Wi-Fi is on is not going through the Picture or a video messaging,
you have to do this to going through you will need to turn your data on to send a Picture or a video messaging in world-wide,
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is meant by rebooting the device turn off and turn it back on.