not receiving txt messages

[Nash1955]

hello, I have subscription with public mobile. I am not receiving any txt messages to my cell.  Please assist. The system is asking me to enter password for PUB as well as a different issue. 

[softech]

@Nash1955 the same phone works on PM network before?  Are you now trying to use the phone with sim card from another provider now?  Did you get the iPhone from Telus or Koodo? 

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

[Nash1955]

hi, i have been with PM since 2018. using iphone 13. Had no issues until i started travelling. 

When i try to send txt, system message comes up asking me to enter PUK pin number which i do not have. i searchrd bit to no avail. 

[Yummy]

SMS/MMS works perfectly if you use native texting app and not 3rt party app.

How long are you PM customer? How about other services? Calls, data?

[hTideGnow]

hi @Nash1955 

 new subscription with number porting? Are you using iPhone or Android?

And what you meant by system asking you the password?