05-25-2022 09:36 PM
I had my phone the network not in service from last night 9:45pm until now. Because some one hack to my email account and disable my network phone service provide(email is my .please let me know to get back the service even thought some retailer try to login with my pulic mobile ID and password but could not go through
05-26-2022 12:52 AM
05-25-2022 11:56 PM
Call 1 855 4PUBLIC and enter your 10 digit phone number. If the message is they can't find your phone number then you have a serious situation on your hands. Report back and we can advise you further.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-25-2022 11:34 PM - edited 05-25-2022 11:34 PM
If you think you were hacked, I would suggest you change all your password on all your accounts (apps, media and banking online).
05-25-2022 09:51 PM
@Vuthinh Check with your bank. Usually these SIM fraud is to target your bank or other services, like email, your other shopping sites (Amazon, etc)
05-25-2022 09:49 PM
@Vuthinh , you will need to contact a CSA for support to straighten things out with your account. This help article covers how this support works. Good luck.
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
05-25-2022 09:49 PM
Sorry to clarify, why do you you think your service is down exactly?