nightmare

[liane_44]

if you have not yet signed up with public mobile, DONT!  i have never had such a horrific experience as i have had with this company. It is not worth it!!!

[Handy1]

Are you able to log into your account if so you can update credit card info like this 

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Also you can buy payment vouchers and load them *611 to resume services you can also ask support to update the credit card info for you also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 If you still want to leave PM and keep the phone number the PM account needs to be active . And you can find your account number in the profile page of your account or ask support for it also and port away from PM . 

[liane_44]

my account got dissconnected yesterday because my visa was "expired". it is not expired. i reached out to try and update it or give a different payment method and no one could help me. So i have now tried to go with another company but they cannot access my phone number because public mobile has locked it. i cannot use my phone or even leave this company because i keep getting error messages from public mobile. I am now two days without a phone and 6 hours deep into trying to get help. Its an absolute nightmare. i work in a hospital so not having a phone is not acceptable

[liane_44]

my account got dissconnected yesterday because my visa was "expired". it is not expired. i reached out to try and update it or give a different payment method and no one could help me. So i have now tried to go with another company but they cannot access my phone number because public mobile has locked it. i cannot use my phone or even leave this company because i keep getting error messages from public mobile. I am now two days without a phone and 6 hours deep into trying to get help. Its an absolute nightmare. i work in a hospital so not having a phone is not acceptable

[Handy1]

@liane_44  What’s the issue maybe the community can help you