need eSIM card fee refund by switching android phone to iPhone

[Pantao]

I set up my new iPhone with you and I need to buy the eSIM card. As per your instructions, eSIM card fee should be waived for the existing account. However I was charged for the eSIM. Please refund me such fee. Let me know if you need payment receipt. Thanks.

[samsunga31]

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@Pantao wrote:

When I joined Public mobile last year, I did buy one eSIM in my old phone. Please take an investigation and refund me the yesterday eSIM card fee. Thanks.

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Hi there.

I don't work for public mobile. we are all customers like you. 

You can log in, it's the chat bot bottom right corner or use the following link.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you can't log in, here's the direct link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Pantao]

When I joined Public mobile last year, I did buy one eSIM in my old phone. Please take an investigation and refund me the yesterday eSIM card fee. Thanks.

[samsunga31]

Hello.

eSIM are only free IF you've purchased one before. If this is your first eSIM, then there is a $5 fee. Moving forward, they will be free. If this eSIM is a replacement and you were charged, click the chatbot in the bottom right corner to create a ticket.