need a moderator to help transfer existing public mobile number to new SIM card

[kb_mv · Accepted solution]

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@stuartfournier3 wrote:

wnot let me into my acount

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If you cannot get into your self serve account, contact a moderator.

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

[cellphoneuser1]

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@stuartfournier3 wrote:

wnot let me into my acount

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Did you try the forgot password function for the self serve account? If that doesn't work, click the bubble icon on the bottom of your screen. Type that you forgot your password to make a ticket.

[stuartfournier3]

wnot let me into my acount

[cellphoneuser1]

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@kb_mv wrote:

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@cellphoneuser1 wrote:

@stuartfournier3 Click on the bubble on the bottom of your screen and type "port request".

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@cellphoneuser1 It's a sim card change not a port request.

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Sorry I saw transfer and not to a new sim card part of the title.

[kb_mv]

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@cellphoneuser1 wrote:

@stuartfournier3 Click on the bubble on the bottom of your screen and type "port request".

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@cellphoneuser1 It's a sim card change not a port request.

[kb_mv]

@stuartfournier3 You can do this yourself. DO NOT ACTIVATE the new sim card. Go into your self serve and select change sim card.