my account login

[ycy7981]

I don't receive the SMS verification when I try to log in. anyone can help?

[BKNS27]

@ycy7981 

If your account is suspended for nonpayment then you can’t get the 2FA code through SMS text. Your only option is to have it sent to your email that is registered on your account.

[esjliv]

@ycy7981 

Have you ever created a My Account before?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Otherwise, see other posts.

[softech · Accepted solution]

@ycy7981 you tried to send code to email?

if still fails, open ticket with PM 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@ycy7981 @Try again incognito mode private mode there are cache issues or if you need support 

Getting support / submit ticket

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Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.