my account logging issue and auto charging from my credit card double

[razajohar1]

i have a issue with my auto payment credit card you are charging me every month 2 time (double) charging. last 5 month you are charging me two time in a month.

i have problem to logging my account as well

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thanks you very much

[Metal1967]

@razajohar1 it a different service for sure.. not for everyone.. good luck with your new provider…sorry to have annoyed you btw..😁

[razajohar1]

assay

[walker1]

@razajohar1    You'll have to get your solution from a customer service agent.

Either use the Chatbot Simon to get a service ticket or send a private message to CS_Agent

They'll are the ones that can help you with that double billing.

[Metal1967]

@razajohar1  apparently  the one you clicked on….

[razajohar1]

what is the solution 

[walker1 · Accepted solution]

@razajohar1    In your current situation, a PM CSA is your best friend for help .

Start the process to get a service ticket for help with that situation.

[Yummy]

Please remove your phone number from public forum. We are all customers here with no PM staff answering questions.

Did you pay double for all those 5 months? Why wait?

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you wan to get in touch with PM agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Do NOT do chargeback on your CC or your account will suffer.

[Metal1967]

@razajohar1  Click on the downward facing arrow  in your post.. edit out your phone number….