moderator over charged me
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04-20-2017 10:10 PM - edited 01-05-2022 01:59 AM
@MarieHelene_L was assisting in sorting out an issue with my account. I had $15 in loyalty, refer a friend, and autopsy credits. I thenjoy made two paymentseparate one for $25 and one for $50 this totaled $90. My plan is grandfathered. Provincial talk, text, and one gb data for $90 every 90 days. My plan should of renewed np and she billed my credit card $20 leaving $110 in my account. Then I was charged $60 for talk $30 for text and $20 for data. This totals $110 $20 more then my plan, the exact amount she billed my credit card. Marie will not acknowledge this. Said I was billed $95 and would credit me $5 if I could post a screen shot so you could all see the truth I would! If Dave_M could see this complaint that would be great. I have contacted all three moderators and am yet to receive a response. I'm hoping this catches the correct persons eyes!!
#veryupsetcustomer
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04-21-2017 08:18 PM
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04-21-2017 11:50 AM
@Tiffiny I understand the frustration, but posting repeatedly here and tagging everyone under the sun is not the best way to get help. Mary and Shazia are both awesome at what they do, please give them a little time to look into this and get back to you. I'm confident they will make things right or explain what happened.
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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04-21-2017 10:40 AM
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04-21-2017 09:59 AM
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04-21-2017 09:30 AM
@Tiffiny, is your plan a legacy plan? I didn't think legacy plans were eligible for rewards such as autopay and others? If it is a legacy plan did you account for the recent price increase in the plans that tood affect April 1?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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04-21-2017 09:04 AM
Hey @Tiffiny,
As already mentioned, your CC was not over charged- Please allow a few moments for Shazia to look into it and send you a message - rest assured that this will be clarified for you 🙂
Cheers,
Mary
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04-21-2017 08:41 AM
That's odd, in all the time I have been here the moderators have been really good on customer service.
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04-21-2017 08:29 AM
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04-21-2017 08:05 AM - edited 04-21-2017 08:30 AM
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04-20-2017 10:57 PM
@Tiffiny, could the difference be attributed to sale tax? BTW, don't bite the hand that feeds you. It is far more effective if you simply take your discussion private.
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04-20-2017 10:18 PM
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04-20-2017 10:13 PM
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04-20-2017 10:12 PM
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04-20-2017 10:12 PM