logging in to self serve account

[mbollella59]

i cant log into my self serve account says my email or password is incorrect

[esjliv]

Have you ever created a self serve account before @mbollella59 ? If not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Note: If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise, see @Dunkman 's post.

[Dunkman · Accepted solution]

@mbollella59 

If you tried too many incorrect password, your account will be locked for one hour.  

You can try again in approximately one hour and then reset your password. 

https://selfserve.publicmobile.ca/forgot-password/

If not working, you will need to customer service agent (CSA).

You will need to contact customer service agent (CSA):

https://www.publicmobile.ca/en/on/chatbot.  Type: I can't login.  Follow the prompts to submit ticket.  

[mbollella59]

unable to reset my password using my email address