internet not working

[chiaching]

hi I just had the new number and plan today

I buy it at wow mobile, and they already activated my SIM card

My phone is iPhone 8 +, and I cannot use ant data today (both in Calgary and Edmonton)

It just shows the signal and 3G.

I already checked the ANP, but still not working

thanks for help!!

[chiaching]

thanks everyone's help

I found that I had install profile under the VPN, and i just deleted it, so the network works.

[chiaching]

@CalgaryBen 

This is what i saw on the app

I only saw there option after I called the number 

And I check the internet by many apps, all of them are not work (already check I open the data use option for them)

[CalgaryBen]

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@chiaching wrote:

I just update to ios 12.2, and it changes form public mobile 33.0 to 36.0, but data still not working.

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When you say that data is not working, how are you checking?  If you're using Safari or something, make sure you've enabled cellular data for that app (Settings --> Cellular --> Cellular Data enabled, then scroll down and ensure Cellular Data is also enabled for the app of interest -- Safari, Chrome, etc.).

Also, have a look at this post, and follow procedure #2 to see that you have the correct APN and you're getting an IP address (will likely be 25.x.x.x or 100.x.x.x).

[chiaching]

@CalgaryBen 

I just update to ios 12.2, and it changes form public mobile 33.0 to 36.0, but data still not working.

after update, I reset network and check APN

[CalgaryBen]

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@chiaching wrote:

I use IOS 12.0.1, and I reset network settings yesterday, but it still not working.

Should I update the new vision?

The internet never work, but on the selfserve, my data shows  0.011 / 5120 MB

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It's definitely recommended that you update the iOS to 12.2 (the latest) but you don't have to.  What's the Carrier profile in Settings --> General --> About?  This should be Public Mobile 35.0, and if not, then may explain your lack of internet connectivity.  If you're prompted about a new Carrier Settings file (when you go Settings --> General --> Software Update), you should accept/install it, as this will configure your network settings.  Note that for this all to work, you need to be connected to a working WiFi access point.

[chiaching]

@CalgaryBen 

I use IOS 12.0.1, and I reset network settings yesterday, but it still not working.

Should I update the new vision?

You are right! I also saw LTE on my phone.

The internet never work, but on the selfserve, my data shows  0.011 / 5120 MB

[CalgaryBen]

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@chiaching wrote:

hi I just had the new number and plan today

I buy it at wow mobile, and they already activated my SIM card

My phone is iPhone 8 +, and I cannot use ant data today (both in Calgary and Edmonton)

It just shows the signal and 3G.

---

The thread/post referenced by @wetcoaster is definitely a good start.  What iOS are you running, and what is the Carrier profile (Settings --> General --> About)?  What might be relevant in your scenario is this post.

I find it perplexing that you're just seeing 3G (should see LTE), although that I don't believe is the problem.  But you may as well enable LTE: Settings --> Cellular --> Cellular Data Options --> Enable LTE (slide enabler right so the background is green).

With details on your iOS and Carrier profile, we can determine next steps in getting your data going!

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@popping wrote:

Check your APN setting against this website.  Double check for spelling.

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-8

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@popping  Note you cannot change the APN that an iPhone itself uses for cellular data -- it's auto configured in the Carrier Profile that's pushed to the phone.

[popping]

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@chiaching wrote:

hi I just had the new number and plan today

I buy it at wow mobile, and they already activated my SIM card

My phone is iPhone 8 +, and I cannot use ant data today (both in Calgary and Edmonton)

It just shows the signal and 3G.

I already checked the ANP, but still not working

thanks for help!!

---

Check your APN setting against this website.  Double check for spelling.

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-8

Restart you iPhone.  Good luck.

[wetcoaster]

@CalgaryBenis our resident iOS expert - read his collected posts here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118/highlight...