incomplete mobile number port with no calls and sms coming

[1z_zy]

Hey, I initiated the switch to public just yesterday and while data is enabled and the internet works well, no phone calls or SMS messages are coming through, which makes it impossible to log in to the public mobile account or complete number transfer. Does anyone know what to do in such a case as I already losing my fate? - tried to look for their support number, but its NA, and their chatbot is not very helpful, to say the least.

[JRod]

@1z_zy 

Click here to see your messages:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Just know that the porting department might already be closed for the evening so you might have to call in the morning. But they will sort this out for you.

[1z_zy]

thank you!

[1z_zy]

hi, thank you for commenting.

unfortunately, there was no SMS message received from the old operator with a request of that kind. I initiated the process yesterday, it was e-sim based, so I don't have any physical sim card to reinsert. phone number would be highly appreciated!

[JRod]

@1z_zy 

Did you answer yes to the text sent to your old provider’s SIM authorizing the port to take place? How long ago did you start the port? If over 90 minutes have passed I can give you the number to a porting department to call in the morning to get your service working. 

If it’s been less than 90 minutes you can re-insert your old providers SIM card and reply yes to the text asking for authorization of the port. Once that SIM loses service is your sign that the port has been completed. At which point you can put in your PM sim and reboot your phone.

EDIT: I misread that the port was started yesterday. If you didn’t reply yes authorizing the port, I’ve sent you the number in your messages here on the community.