iPhone 13 has no cell service

[Mark22]

A few days ago my iPhone 13 stopped working with public mobile. (No cell service). I had the phone checked at the Apple store today and there are no issues with the phone. Something to do with provider settings. Please help!!!!

[BKNS27]

@Mark22 

Check your update and make sure it is not the iOS 15.6 Beta 1,2 or 3 and also not the iOS 15.6 RC 1 or 2. These are for testers and programmers.

It should be on the public iOS 15.5.

[Mark22]

Apple did put another SIM card in the phone and the phone had no issues. Not sure if there is maybe a public mobile setting that needs to be adjusted??

[softech]

@Mark22   you have tried your PM SIM in another phone and see if it works?  it could be a SIM issue

And did Apple store tried to use another sim on your phone to show you it is a not a problem with the device?

[RossN]

@Mark22 i suggest you contact a cs agent you may have a provisioning problem with your account 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Mark22]

Yes I tried that 

[RossN]

@Mark22 did you reseat your sim and reboot your phone?

[Mark22]

the account is active. We log in online to check 

[RossN]

@Mark22 hi are you getting any messages on your phone? did you buy the phone new?is your account active dial *611 what does it say?