i want to log into my account

[briggy]

I want to reset password to log into my account so I can set up preauthorized payment as my phone has been disconnected.  but when i type my phone number in to to get code it says it it cannot be reset at this time

I need to activite my phone asap

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[BKNS27]

@briggy 

When your account is suspended, you won’t get the 2FA code sent by text to your phone to change your password...Only by email.

So have it sent to your email on a laptop or desktop.

[Handy1]

@briggy  If your try and reset password and stil cannot sign in ask support to help you regain access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

adding 

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

[esjliv]

@briggy  - you get the message it cannot be reset when you use this link?

Forgot your password option found here: https://myaccount.publicmobile.ca/en/forgot-password

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says.

If the account is currently in Suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket directly here to: Create, forgot or change My Account email or password link

[softech]

@briggy   try to reset the password using Incognito mode

if that does not work, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there