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i think i have been charged 3 separate charges on my CC for activating my account / getting a plan !

kaoru
Good Citizen / Bon Citoyen

i think i have been charged 3 separate charges on my CC for activating my account ! 😱. the same charges appears 3 times in my online BMO account for my CC transactions : please advise ! i did the math on what my CC balance should be, and it appears that i have been charged 3 times, the amount of $28.74.

refund process ?

 

07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020PUBLIC MOBILE 855-4782542 BC$28.74
21 REPLIES 21

kaoru
Good Citizen / Bon Citoyen

Thank you... i am the only one, it seems. thank you for the reply !!

@kaoru 

So the "koodo" charges were not pending charges? They remain on your credit statement as posted charges? You recieved a credit to your pm account of $75 (on your account $75 would have the $11.22 in taxes as "included/assumed")? If so then koodo has credited you your first month plan amount back to you as a gesture of goodwill via pm.

 

So although youve had a shaky start you havent had to "pay" until your renewal as your first 30 days has been credited back to you. Pm does have its moments but when it does it makes up for them. At the same time when we as customers screw up something the moderators almost always reverse the mistake and credit it back or correct it. So theres a little give or take here......when i was with telus and they made a mistake it was a pain to get it fixed and they rarely gave any kind of credit and i was paying for premium service. At pm you get low cost plans and if they screw up they happily make up for it. Hopefully youve just got rid any bumps in the road up front.

 

+ You will be hard pressed to find a better community anywhere....they are awesome here.

 

@kb_mv 

Still have **poof** the magic dragon breathing down your neck? He seems to dislike your links. What browser do you use?

 

I also have noticed with extra charges questions on the community that koodo often shows up in place of public mobile as a charge even though in the end there is only one charge to public mobile. Its similar to when I used to pay for a fido bill sometimes it would show up as a rogers charge.


@darlicious wrote:

 

@kb_mv 

Still have **poof** the magic dragon breathing down your neck? He seems to dislike your links. What browser do you use?


@darlicious It doesn't happen as often. I have tried Brave, Chrome, Safari and Firefox. There is no difference. I think it tends to happen if I paste something large. When it starts happening I just pack up and go home, try again another day.

@kb_mv 

Maybe try using the spoiler for large stuff?


@darlicious wrote:

@kb_mv 

Maybe try using the spoiler for large stuff?


@darlicious At the risk of sounding like a luddite (no offence intended @Luddite ) how is this used/implemented?

@kb_mv 

Lol....i'm showing you how to do something computer related?!! Will wonders never cease! Assuming you have a full tool bar at your disposal...... copy whatever you need to copy. Then wherever you want to put the spoiler click on the little triangle with an exclamation point in it. A rectangular box will open in your reply. Paste your copy in there. Your done. and post.....

Spoiler
Tada!!

 


@kb_mv wrote:

@darlicious wrote:

@kb_mv 

Maybe try using the spoiler for large stuff?


@darlicious At the risk of sounding like a luddite (no offence intended @Luddite ) how is this used/implemented?


None taken, by me or my followers. 😀

 

800px-Luddite.jpg


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

@darlicious 

Spoiler
You continue to be my number 1 bomb!

@kb_mv 

Aw shucks.....thx for making me blush! Just for you.....

Spoiler
Spoiler
IMG_20201222_090157922.jpg

kaoru
Good Citizen / Bon Citoyen

i keep being played and pushed around by with by the PM MODs even though i told them several times that KOODO reps. keep telling me to talk to PM about it. still no refund. thieves !!!!

so while i understand your point, it is not cool that they keep making excuses for a refund.

i would rather have the refund, cancel the account and leave PM then instead now be forced to stick around until the credits dry up. i should have had a choice !

i can't even put my credit card back on my account for the auto-payment credit because i can't ever know if this won't happen again at the next billing !

 

also, i have never had anything negative to say about the community ! it's the billing ( or lack thereof ) and some MODs that are huge negatives for me at this point.

 

here is a screen shot i sent to the MODs several times !!! you can clearly see the "posted" date of the 8th, not pending. and i got charged TWICE by KOODO !

and no, the charges have not dropped off. i have requested a dispute for BMO to try to get my money back.

PM keeps saying they have only charged me once and that KOODO is their sister company... OK AND SO ???? i never authorized their 'sister' company to take more money off of my CC !!! thieves !!

 

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