i need the company to port my # and setup account

[Imnewhere]

- I'm unable to log into my account

I switched over last friday may 16th and the first thing Public did was take my money ($35 plan).

I thought everything was done but i cannot get into my Public account. sends me an email for 2FA then apparently needs a 3rd FA because it says it's texting me an authorization. I never get the texts.

Now my old provider says I should follow up with Public on the port request because they say it was timed out but but never completed. If I look at 'about phone' on my galaxy s22+ it my phone #, Network Public Mobile with an IMEI 2 #, but there is just a bunch of dashes under esim2, no number. 

I need customer service to fix this now.

[hTideGnow]

hi @Imnewhere 

sounds like you haven't complete your activation.  

did you use the app? after payment step, there is a step to port the number.  You can only get to that step if you use Public Mobile app.  If you have only use the browser and have not use the PM app yet, you didn't go through the whole activation process.  Please download the app from app store, login and complete the step.

After you complete the activation step with the app, make sure your old carrier sim card still in the phone.  Your old carrier will send you a text and you need to reply Yes to approve the port. 

or if you need PM support to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage