i have not received text messages for 3 days now

[sandort]

i have been able to send text messages, however have not received any for the past 3 days.  please advise on how to rectify this issue.  thank you

[stonechucker]

Same for my computer at work.  Every night I do a restart, mainly because IT wants access to roll out software or update after hours.  If I stayed logged in or locked, I’d be restarting in the morning, and waiting for my PC to start everyday some weeks.

Hmmm... I should bring a newspaper the next time I forget to restart the night before.

[srlawren]

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@shskr wrote:

Or shut the phone every night and turn on every morning. Works for me!

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@shskr that's a more radical approach but yes you'd be starting fresh every day.  My cell is my only way to contact me (no home phone) so I need to be reachable in an emergency, so this doesn't work too well for my needs--but I understand that some people do this!  (Have an elderly mother that lives nearby, for example.)

[shskr]

Or shut the phone every night and turn on every morning. Works for me!

[srlawren]

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@sandort wrote:

OMG - that worked.  they are flooding in now.  🙂

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@sandort @Arcel the old help-desk standby: REBOOT!

In all seriousness:  if you don't already, I'd try to make a habit of rebooting your phone at least once a week (how about when you go to bed every Sunday night?  Or when you get up every Monday morning?).  Doing this can help prevent issues like this from croping up, rather than waiting for them to occur and then dealing with it.

EDIT:  actually this was a good reminder that I was overdue for a preventative reboot.  DONE!

[sandort]

OMG - that worked.  they are flooding in now.  🙂

[geopublic]

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@sandort wrote:

i am on 4.5 gig data / unlimited international text and unlimited phone - monthly plan

all worked just fine until some point Monday afternoon.  its been 2.5 days of not receiving text message replies.

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@sandort  Login into selfserve and check your usage history. Do you see any incoming texts in the logs. If yes, then the problem is with your phone. If not, then you may want to do a soft reset of your account by trying the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

[Arcel · Accepted solution]

Try to restart your phone to reset everything.

[sandort]

@Anonymous i can't receive text messages from anyone - not just a specific person

[sandort]

i am on 4.5 gig data / unlimited international text and unlimited phone - monthly plan

all worked just fine until some point Monday afternoon.  its been 2.5 days of not receiving text message replies.

[sandort]

@stonechucker all other parts of my plan works just fine.

[sandort]

i am on unlimited text plan.   all was fine until 3 days ago

[Anonymous]

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@sandort wrote:

i have been able to send text messages, however have not received any for the past 3 days.  please advise on how to rectify this issue.  thank you

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Is this from anyone or just one person wondering why you haven't replied? Maybe you somehow blocked them.

[geopublic]

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@Anonymous wrote:

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@geopublic wrote:

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@sandort wrote:

i have been able to send text messages, however have not received any for the past 3 days.  please advise on how to rectify this issue.  thank you

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@sandort  Are you on a unlimited text plan?

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There are no limited incoming text plans.

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@Anonymous  Noted. @sandort  What plan are you on?

[stonechucker]

Do other plan services work as expected?

[GinYVR]

@sandortCan you check your usage logs? That would be a good place to start to narrow down where the fault happened.

[Anonymous]

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@geopublic wrote:

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@sandort wrote:

i have been able to send text messages, however have not received any for the past 3 days.  please advise on how to rectify this issue.  thank you

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@sandort  Are you on a unlimited text plan?

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There are no limited incoming text plans.

[geopublic]

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@sandort wrote:

i have been able to send text messages, however have not received any for the past 3 days.  please advise on how to rectify this issue.  thank you

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@sandort  Are you on a unlimited text plan?