how to transfer my number when my phone was stollen?

[Spaz]

My phone was stollen today.  I have put my number on hold.  How do I transfer my same number to a new phone?  My number is ***-***-****

thanks,

Lori

[Grinch]

Buy a new sim. 
Remove the hold. 
Then go change sim. 
Then put new sim in phone. 

[BKNS27]

@Spaz 

This is a public forum so remove your personal number or you will get spammed. Click on reverse V in circle and edit.

Are you a current PM customer? 
If you are then login to your account and change the SIM card number.

If you are not a customer then you need to contact your previous carrier to suspended your number.

[softech]

@Spaz if you are transferring from PM to another Koodo or Telus, it is easier, you can call them and they can arrange with PM

If you are transferring elsewhere, generally, you have to get a new PM sim card again , tie the sim card to the account, reactivate the account and then start the transfer from the new provider again

I am not sure if PM allows a verbal approval for porting, I doubt it

You can get a new PM sim card from:

• Telus or Koodo or Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

[esjliv · Accepted solution]

@Spaz - please remove your phone number! We are not customer service agents, this is a public forum.

After obtaining an new SIM card, log into My Account and swap the SIM number.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number