have 2 numbers. lately one number isn't getting processed

[Yummy]

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@esjliv wrote:

@rayski  - if you set up two different phone numbers/accounts with the same credit card, and the same email then this is an issue and follow up from @rayski  would be appreciated if help is still required.

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It is impossible to set up 2 accounts with same email. System will tell you email already exists.

Having same credit card paying for multiple accounts is valid and legitimate.

We need to know what exact issue is as saying 'lately one number isn't getting processed' does not describe issue at all.

[esjliv]

@rayski  - if you set up two different phone numbers/accounts with the same credit card, and the same email then this is an issue.

The same email is not supposed to be able to be used with a 2nd current account Public Mobile account; but sometimes this has been reported to be allowed to be activated this way.

If you do have 2 accounts activated with the same email, then you really only have access to ONE self serve account to make plan renewal and be on autopay, and manage your online account, etc.

So, if you do have a 2nd account try registering it with it's own email and self serve account here: https://selfserve.publicmobile.ca/self-registration/

Or, if you are having issues still, contact Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JL9]

Is one of the accounts currently suspended? 

[Dunkman]

@rayski 

More details would be helpful.

What do you mean by "one number isn't getting processed"?  Payment issue?

Is the payment date the same day? 

Does each number has its own account/ separate email address login?  

[softech]

@rayski   2 active numbers with 2 different phones?   One is not working?

why not swap the SIMs, put them into the other phone to see if it works. 

[dust2dust]

Processed? What does that about a number?