eSIM displays incorrect number

[Zanne]

Just curious if anyone else (who elected to activate their Public with a temp number and then port their previous number after) sees the temp number continue to display in their eSIM list on their phone even after successful port of the number (confirmed by the old provider as port complete)? Just experienced this coming over from Telus (Telus tech support resolved it - Public eSIM finally displaying correctly with ported number) and now my husband experiencing the same thing (port successful- confirmed by Telus but Public temp number still displaying in eSIM list). 

[PatrishaR]

Hi I have been messaging them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Zanne]

We still have the temp number showing as the PM eSIM but everything is working. Telus cannot fix. They say now that porting of number complete from Telus to PM, its PM tech support that must fix this. (There is only one rep at Telus that knows how to fix this but its random to get that person and the three Telus reps we spoke to over the past 2 1/2 can’t figure out what this other Telus rep did to resolve this issue in my phone to be able to fix the same issue with my husband’s PM eSIM ). So now we need to raise a ticket and I can’t recall how to do that

[PatrishaR]

Hi. Mine finally works now. I turned the esim on and off again and it changed to my  old number .calls and internet work now 

[PatrishaR]

Hi yes e-sim. I only have the e-sim now as I removed the physical one trying to troubleshoot earlier. Still no luck. 

[hTideGnow]

hi @PatrishaR eSIM?  how many sim showing up in Sim Manager screen or in Settings ->Cellular? can you make sure only PM eSIM is enabled (disable others sim/eSIM or remove any other physical sim)

[PatrishaR]

Oh no. My old number has been transferred apparently but couldnt override the new esim number. so now i don't have any signal can't do anything!wait is 24-72 hours for mine.

[Zanne]

It was working while showing the temp number. It took a person at Telus porting support to do something to resolve. Been on with Telus again for my husband’s eSIM - it’s working while showing the temp number but would like this corrected. And Public might want to add this as a known issue into their faq’s or something. The tough thing is that the person from Telus who helped me was luckily knowledgeable about how to fix. Calling back this second time to fix my husband’s- we get a different Telus rep and they don’t know how to fix… onto our third person. They have already commented on how because the Telus account is cancelled they don’t think they can do anything (which kinda makes sense). Third person is giving it one last try. Then I’ll be back in this Public community looking for solutions on why their eSIM won’t update to show the correct ported number.

[PatrishaR]

Hi. I am on the same boat. Is your number working now that the esim shows your old number?