e-sim failed to activate three times

[Laia-claire]

Followed all instructions, in addition reset iPhone network settings, rebooted phone, after deleting previous esims. Phone has no physical SIM card. At $15 and counting but still no phone service. 

[Laia-claire]

Also never followed thru with a port request. The plan was to activate with a new number with a Telus physical sim. And then port a few days later… but never started that process. 

[Laia-claire]

I can log in to my account. My subscription plan is current and being booked regularly. Just no service. I did attempt to switch to Telus to get wifi calling but never activated with a Telus sim as their pricing wasn’t as promised. Another family member d I d the same back and forth with Telus but was able to activate a PM e-sim immediately after purchase thru the app. 

[slusagm · Accepted solution]

did you ask to port your old numbers? have you got the porting authorization code from the old provider?  if you request porting but you have not received the text from your old provider, you have deleted the previous esims too early

for your PM problem, you will need to ask PM to check and help.

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hTideGnow]

hi @Laia-claire 

you will need PM support to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage