did not receive my phone

[Yellowstone1963]

Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?

[LitlLdy]

---

@Yellowstone1963 wrote:

Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?

---

@Yellowstone1963 , I received my phone from Public Mobile within 3 days of ordering it. It was delivered by UPS. I was able to track my phone order without getting my tracking # from Public Mobile by using my delivery address on UPS app which in turn showed my tracking # allowing me to track my order to know when my phone was being delivered!

[Yellowstone1963]

thank you!

[hTideGnow]

HI @Yellowstone1963 

check if you get the tracking email from PM, they might or might not send it, so, at least check the email first

and submit a ticket with PM agent and ask  them where is the phone:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Yellowstone1963   how long it has been?  CPO order usually within a week or two

and did you get any email?

For status update, please open ticket with PM support and provide them your order number

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there