cant call 647 number

[zmh1175]

I have province plan and when I tried to call 647 number it says I dont have long distance to make this phone call. when I used my friend's chatr local plan only number called it and it went through. I have tried 3 difference PM province plan number and all failed. please help.

btw the number i try to call is 647-243-87XX

[Mansi_G]

Hi @zmh1175 - Could you please send an email using Contact Us link including all pertaining details?

[Mansi_G]

Hi @zmh1175 - Could you please send an email using Contact Us link including all pertaining details?

[zmh1175]

Only happens to PM phone. roger and chatr work well. because you have canada wide plan that is why you can call through.

[Luddite]

OK. Then, given that your friend can call it and you all can call everywhere else, my conclusion is that the number you are calling has put a block on your numbers. Could be accidental, or on purpose. The call was completed when I just dialed it from Ottawa.

Please REMOVE that phone number from your post. This is a forum open to the public, and is regularly scanned by search engines.

I doubt this is a PM network issue.

[zmh1175]

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@Luddite wrote:

I'm still confused by a couple of items. 

- Has calling ever worked? If so, have you confirmed that all accounts a paid up and active in the 3 self serve accounts?

- Do all phones have an Ontario area code?

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All my 3 accounts are 647 area code. and they are all working fine if I call other numbers. I just cant use all the accounts to call 647-243-8778. it says I dont have long distance addon to make the phone call for  ALL MY 3 ACCOUNTS and never work even one time. The point is my friend's chatr account can call this number without any problem.

[Luddite]

I'm still confused by a couple of items. 

- Has calling ever worked? If so, have you confirmed that all accounts a paid up and active in the 3 self serve accounts?

- Do all phones have an Ontario area code?

[zmh1175]

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@Luddite wrote:

Ignore the message and let the call go through. What happens?

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well it will hang up automatic

[Luddite]

Ignore the message and let the call go through. What happens?

[zmh1175]

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@Luddite wrote:

OK thanks for starting anew.

Some questions:

- when did you start your PM account?

- when you log onto your self serve account what plan is indicated, and is the Status active?

- after hearing the message did you wait and see if the call went through? If it does, there will be no charge?

- have you tried rebooting the phone?

- what make/model phone do you have? Is it unlocked?

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I have 3 PM province plan in my familly. the phones are note 3 ,s4 and iphone 4s. when I call this number it says I dont have long distance addon to make the phone call for all the 3 accounts. But my friend's chatr account only local service and it can make the phone call to this number.

[Luddite]

OK thanks for starting anew.

Some questions:

- when did you start your PM account?

- when you log onto your self serve account what plan is indicated, and is the Status active?

- after hearing the message did you wait and see if the call went through? If it does, there will be no charge?

- have you tried rebooting the phone?

- what make/model phone do you have? Is it unlocked?