cant able to upload a voucher of $50 in my account

[perera]

Hi

My phone number is **********, my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error i am getting on self serve( unfortunately unaale to process. ) could anybody please help me out 

Thanks

[geopublic]

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@perera wrote:

Hi

My phone number is xxxxxxxxx my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error i am getting on self serve( unfortunately unaale to process. ) could anybody please help me out 

Thanks

@perera  Go into selfserve and hit the re-activate button. It will ask you to fund your account make sure you enter the correct PIN from your receipt. Sometimes you might have to wait for ~ hour for a voucher to be active in the PM system before you can enter it.

If it's still an issue submit a ticket and ask the moderator to enter the voucher for you please include the PIN number or attach a copy of the receipt.

To submit a ticket to Public Mobile do the following: 

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[popping · Accepted solution]

@perera 

Some store does not activate PM voucher right away.  Is the cashier asked you to wait for a date or 2 before use?

You can wait for a day and test it again OR

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Enter "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

[ChuckYeah]

Best to remove your personal info like your email address and phone or account numbers. It won't help on this forum and it makes it discoverable and available to the general public.To remove your personal information, find your original post.
Click on the three dots in the top right corner and choose "Edit Reply." From there just delete the information or use X's or # signs to show where it would have been.