cannot login in , forgot and email i use cannot login have my phone for a long time

[alberttan]

login in problem

[computergeek541]

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@Anonymous wrote:

@alberttan 

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset your password, and change your Email for you.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin, 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

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This same information was provided nearly 24 hours earlier before your post.  Please try to avoid repetition.

[Anonymous]

@alberttan 

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset your password, and change your Email for you.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin, 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[KamP]

contact CSA is the best option. 

[hTideGnow]

@alberttan    did you try the Forgot Password link?  I understand you forgot which email you used, but you can guess with email address you have.  But even you guessed the correct email, you still have to answer the security question you set up.

In case you cannot through with Forgot Password, open a ticket with PM using the chatbot: on the lower right.  This can help you to get to open ticket scree quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[esjliv]

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@alberttan wrote:

login in problem

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@alberttan  

Have you ever created an account? You can do that here, if not: https://selfserve.publicmobile.ca/self-registration/

Is your account currently in Suspended status?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[Meow · Accepted solution]

- Try all emails you recently use unless you created one particularly for PM. You should have it somewhere.

- If you cannot recall email you used for PM the only option is to contact CSA (open a ticket as per below link) and talk to them. You will have to provide bunch of personal info to confirm you are you and they will assist after.

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with MODs). Click here and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.