08-05-2022 06:31 PM - last edited on 08-05-2022 06:35 PM by computergeek541
Hello - I cannot get into my account to change my credit card information.
The password is not working and I've tried MANY days to change it...it keeps saying it's unavailable.
Please help!
08-05-2022 10:46 PM
@bwurban1 - did you happen to report a suspicious charge public mobile charge with your credit card company and the put a stop payment on that charge? If so, well, that could have locked up your account with public mobile.
When you call 611 or # 1-855-478-2542 from another line do you also show your account is not available or active or not found...?
If this is the case submit a ticket with CSA as soon as you can and explain what happened. Hopefully, they can reinstate your account.
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:
Private Message to Public Mobile Customer Support Agents (CSA)
08-05-2022 07:51 PM
Here are your options for paying for your plan until you can figure out getting access if account suspension is a concern.
08-05-2022 07:36 PM - edited 08-05-2022 07:39 PM
If you can’t get into your account is because your email is not registered with PM.
When did you activate your SIM and what email address did you use to register it?
If you don’t remember the correct email address, you need to contact a CS_Agent to investigate your account.
08-05-2022 06:55 PM
I tried to do this and nothing.
08-05-2022 06:34 PM - edited 08-05-2022 06:37 PM