04-01-2023 04:57 PM
04-01-2023 05:03 PM
To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you disable Pre-Authorized payments instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
To disable Pre-authorized payment, you can use *611 if you know the 4 digits PIN
Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment.
04-01-2023 05:03 PM - edited 04-01-2023 05:04 PM
It’s quite easy, @ssugarman
Simply remove the payment card from the account by ticking the enable auto pay button in your payment tab under your self serve.
Another way is to Port the number to another provider.