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can't receive or sent MMS, but I can with SMS

Henderg
Great Neighbour / Super Voisin

I ported my number over today from Public Mobile. MMS messaging doesn't work, only SMS. How do I fix this problem?

7 REPLIES 7

hss
Great Citizen / Super Citoyen

MMS doesn't go through Wi-fi sometimes. Make sure that your data is on. And if it is still not working then configure APN settings. Make sure that it is on public mobile APN.
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

cellphoneuser1
Mayor / Maire

@Henderg wrote:

I ported my number over today from Public Mobile. MMS messaging doesn't work, only SMS. How do I fix this problem?


If textting works both ways, your MMS issue isn't because of porting.

GinYVR
Mayor / Maire

@HendergPublic Mobile should work very simliarly to Bell, have you made sure your data is turned on? Also you will need to change your Bell APN to Public Mobile's

popping
Retired Oracle / Oracle Retraité

@Henderg 

Enable data and restart you phone to let PM SIM to configure your APN settings whcih is needed for mobile data.  MMS need mobile data to send and receive pictures.

 

If you have a LG phone, you need to do a network reset after changing provider before your data working again.

 

Configure your phone with Public Mobile APN settings (with APN Type = default,mms)

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

 

Restart phone

 

Turn Data ON

arbleafsfan
Good Citizen / Bon Citoyen

Silly question, but do you have your data turned on?

Henderg
Great Neighbour / Super Voisin

Sorry I meant to say I ported my number to Public Mobile not from. From would be Bell

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