can't login

[tbella]

i can't login . i have changed my email passwords everything. I am ready to just cancell the whole thing and go to another provider

[Dalek1999]

what I found out, I tried it myself, I don't know if you have an Android phone, but I had two passwords saved in my phone one for my wife's account and one for mine. once I deleted my wife's password I was able to log in

[avaoutadi]

I've also been having the same problem for the last week and half, and customer service/tech has been able to figure it...

[softech]

@tbella 

I think your current email login is not properly tied with the My Account.  I believe it is an easy fix for PM , please open ticket by direct message as advised above

[tbella]

i logged in in cognito and it me to buy a new subscription but doesnt show me my current account details

[tbella]

tried it all. different phone and a laptop

[Yummy]

Refresh page.
Use computer.
Use clean browser.

[softech · Accepted solution]

@tbella 

Give PM one more chance.

what was the error message? A1 Forbidden?

Try again using BOTH the browser and the app

With browser, please use incognito mode

With the app, if you have the app installed already, uninstall, reboot and reinstall the app and login

If nothing works, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there