can not receive incoming call

[jindo1574]

Hi, I changed mobile carrier to public mobile from freedom mobile a few weeks ago.

I can massage, use data, and make a call, but I cannot receive incoming calls.

the people who tried to call me said, it directly leads to voicemail.

I turned off DND Mode and tried to restart the phone and changed the 4g to only 3g mode.

I tried everything on the internet.

please help.

by the way I'm using samsung galaxy s10+

[softech]

@RB12 pls check msg

[RB12]

Please send me the number to call for the porting problem

[Becool]

All incoming calls went through well till yesterday afternoon（and up to now), I just submitted the "ticket" to tech support, hopefully I will be answered soon. The tricks to "avoid" voicemail box, would mind referring some,😁

[dust2dust]

Did incoming calls ever work since starting here? This sounds like a porting problem if not.

Are those calls going to your original voicemail?

There's no disable, but you can make it so callers can't leave messages.

There are a couple other tricks that people have come up with but it makes it seem like there's an error with the number to the caller.

[Becool]

I can makk calls, send/receive text, browsing on internet, almost everything except ONE: no incoming calls, they all directly go to my voicemail box without even ringing or show "missed call", worst of all, you can't disable PM's voicemail, as far as I know, am I right?

[dust2dust]

Becool: What happened yesterday? Can you call out? Answer calls? Text out? Receive texts? Use the internet not on wifi?

[Becool]

Then I DID reply with "yes", It's been going well till yesterday. I switched to Public Mobie 2 weeks ago . 

[dust2dust]

Becool: You were to leave the old sim in a phone to get a text (not email) and then reply to confirm it.

[Becool]

"missed Freedom’s porting request"? What is it, where to look for, PM community inbox or email?

[Becool]

me 2! Never got that kind of message, is it via email as well?

[SaqibS]

Could you please send me the number as well? I am having the same exact problem. Missed Freedom’s porting request.

[softech · Accepted solution]

@jindo1574   sound like a stuck porting

did you receive a text from Freedom to authorize the porting and did you reply YES without 90 mins?

If you missed that , the port would got stuck

No worry, will message you a phone number to call and you can talk to live person for porting status, they can retrigger the process.  Please check your Community inbox on the Top right, envelope icon