cancel
Showing results for 
Search instead for 
Did you mean: 

can not access to self service after activation

mdshafiqulislam
Good Citizen / Bon Citoyen

Can not access to self service after activation. Showing the email address is not good. But it seems 1st month payment already taken from the credit card, but the sim not activated yet.

13 REPLIES 13


@mdshafiqulislam wrote:

I am trying from home. When I am trying again by the sim card seems I could choose a phone number again but previous number not working. Not sure what is going on. Will I try again? But will chare again from my credit card right?

 

It could be good if I talk with customer service rep. Not sure what to do.

 


 

if they have charged you, your account was activated.  You would not be able to activate on the same SIM card.  It happened to me before , too

 

just wait for the activation to go through.  Usually it is within 2 hours but some people got it in 4 hours on a busy day.  In the mean time, keep rebooting your phone every 30 mins to confirm if it activated

 


@mdshafiqulislam wrote:

I am trying from home. When I am trying again by the sim card seems I could choose a phone number again but previous number not working. Not sure what is going on. Will I try again? But will chare again from my credit card right?

 

It could be good if I talk with customer service rep. Not sure what to do.

 


@mdshafiqulislam 

If you were charged for the plan, don't try again.  

 

If it has been more than a couple of hours since you were charged, I would contact moderator for account help.  Moderators are PM employees who can fix accounts.  

 

o contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

DarianDNewell
Good Citizen / Bon Citoyen

If you're contacting mods through SIMon make sure to tell the bot that you want to talk to a person pronto so you don't get stuck in a circle trying it the same things. 

 

I'd suggest pm.


@DarianDNewell wrote:

If you're contacting mods through SIMon make sure to tell the bot that you want to talk to a person pronto so you don't get stuck in a circle trying it the same things. 

 

I'd suggest pm.


PM gets you worse service. Use SIMon.