can I change to esim from physical sim card freely?

[bondy]

Hi, I’m an existing Public Mobile customer with a physical SIM, and I’d like to switch to an eSIM. The app is showing a $5 charge — could you please waive it? Many other customers mentioned this fee is being waived now. Thank you!

@@CS_Agent

[computergeek541 · Accepted solution]

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@bondy wrote:

Hi, I’m an existing Public Mobile customer with a physical SIM, and I’d like to switch to an eSIM. The app is showing a $5 charge — could you please waive it? Many other customers mentioned this fee is being waived now. Thank you!

Customer who are switching from a physical SIM to an eSIM do need to pay the $5 fee.

[hairbag1]

@bondy 

you'll pay $5 for the initial esim but if you need replacement esim in future... gratis. 

[hTideGnow]

hi @bondy 

sorry, first time eSIM charge cannot be waived.  Future eSIM replacement is free , but conditions.  More like fair use, not changing daily