bought addon data and did not get it all

[MikeD2]

bought 1gb of data twice, system took the money out but only 1gb data shows in the account

My Plan ($10)

Current AddOns

• 1GB Add-on
• 500 min Canada-Wide Long Distance

My Add-ons

1GB Add-on

500 min Canada-Wide Long Distance

[Triguy · Accepted solution]

Check under data and add-ons as the amount maybe combined 2048.  

Also make you add and purchase add-ons.

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

[Anonymous]

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@MikeD2 wrote:

bought 1gb of data twice, system took the money out but only 1gb data shows in the account

My Plan ($10)

Current AddOns

• 1GB Add-on
• 500 min Canada-Wide Long Distance

My Add-ons

1GB Add-on

500 min Canada-Wide Long Distance

---

On your overview page...does it show 1GB Add-on and then over to the right 2048?

[kselmak]

Do you have money on the account as balance? If yes make the purchase again

If not contact moderators with screenshot of your cc payment

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437