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account said suspended, reloaded visa number, added more funds, phone only working occasionally

El902
Great Neighbour / Super Voisin
 
4 REPLIES 4

JL9
Mayor / Maire

Seems they are still getting Rh bugs out and fixing everyone's issue as not everyone has had their service resolved yet. I would suggest opening a ticket with a CSA on the bubble in the bottom right and getti f them to expedite a resolution for you 

El902
Great Neighbour / Super Voisin

Most calls to or from the phone wont go through, however, one call did go through.   almost no texts in our out, did just receive one a hour ago, but cant reply

 

jahkillyn
Great Neighbour / Super Voisin

I'm having the same issue. Put the money on account for renewal. Plan did not seem to go on. Money gone today . Uploaded account balance yesterday

darlicious
Mayor / Maire

@El902 

There was a system issue affecting accounts that went thru renewal yesterday. What services are working or not working on your account? Give us a few more details and we can help you troubleshoot your issue.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

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