account number

[danijt]

i need my account number to transfer my phonme number over, but this website keeps sending me in circles. it says im logged in, but if im even able to make it to an account info page it just says error loading. i dont know what to do!!!

[Handy1]

@danijt  If you cannot sign into your account you can message support to get the account number . Also it’s possible to port out the number with just your phones IMEI number also . Thou I’ll admit having the account number makes this easier 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@danijt  

can you login via the app ? or use browser with Incognito mode?

if you can login My Account, the number is simply on the Profile page

https://myaccount.publicmobile.ca/en/account/my-profile

If not, you will have to message support and ask them directly

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Transferring out I guess. If you still have your welcome email from here from when you signed up then the account might be there. You might need to look at the headers/source to see it.

You might also be able to use the device IMEI.

[Mohawk44]

Message @CS_Agent and send them all their information. They can get you the information you need.