08-10-2022 11:43 PM
please check my account. I can't figure out how to remove the credit card info.
I didn't authorize for auto pay!!! money was taken out of my account
please explain!
Solved! Go to Solution.
08-11-2022 09:56 PM
I recall I've disabled and I logged on and I checked but still money was taken out.
08-11-2022 09:55 PM
Thank you. the scary thing is that I don't have auto pay on and money was deducted from the account automatically.
08-11-2022 12:04 AM - edited 10-20-2022 04:31 PM
@jaswang You can disable Pre-Authorized payments by logging into Payment page, click Manage Payment Method and then disable Pre-Authorized payment there
08-10-2022 11:57 PM - edited 08-11-2022 12:10 AM
Are you a relatively new customer? New customers are automarically enrolled in pre-authorized payments unless you go in afterwards and manually disable it.
08-10-2022 11:44 PM