accessing my account

[Aceman1]

unable to access my account to update my payment options

[Aceman1]

My monthly renewal was due 2 days ago, and unaware that Public Mobile did some changes to their site and using eversafe security I was unable to login and verify credentials, I am trying to update my payment info with a new debit card and get my service restored, I have been with PM for almost a year now and this is very first and very difficult issue. Been trying to login a couple of times and wait 3hrs and try again..etc.

I am really thinking switching providers and at I can talk to an agent who can solve my issue immediately, but I do appreciate the community forum it's been very informative and I appreciate the tips and suggestion.

Thank you for checking in. 

[Handy1]

@Aceman1  Are you still having trouble ? Or is everything working and set up now ?

[Aceman1]

I have tried incognito mode and tried 3 other devices none worked

[BKNS27]

@Aceman1 

Did you register your email on Eversafe ID on the PM website or PM app?

[hTideGnow]

hi @Aceman1 sorry about that.  The payments system has been glitchy 

[Aceman1]

I will do what you suggest, but never ever had this much problem to login into my account just to make a minor change to my payment options. But thanks for the tip

[hTideGnow]

hi @Aceman1 you could have tried too many times and there is a lock at the moment on your account 

Please try again in an hour, using incognitp like before.

still not work, the submit ticket with agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also buy vouchers from Shoppers drug mart if you need to to resume your service without further dealy

[Aceman1]

I have tried incognito mode and tried login butaafter put in my credentials ,it tell me incorrect email and/or password but I carefully and slowly typed the login credentials, public mobile will not let me in

[Handy1 · Accepted solution]

@Aceman1  You can always message support directly 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )

[Aceman1]

I will try the incognito mode butiI have already 2other devices no success

[Handy1]

@Aceman1  Try again incognito mode private mode and or from another device like lap top or computer if possible 

Add is the account active or suspended also ?