04-16-2020 11:40 AM - edited 01-05-2022 10:23 AM
Hi,
I registered two telephone numbers on the same email address and password. The self service allow me to access only one of two accounts and I cannot change the account number on the top right corner of the window to access the other account. Could you help me solve the problem please? Can I access my account with the account numbers rather than the email address?
Solved! Go to Solution.
08-10-2022 05:28 PM
@Megan02 Log into your self serve account (first clear browser cache/cookies/use incognito/privacy mode) and from left hand side of page select My Profile and account # is on the right hand side of page after SIM #.
08-10-2022 05:15 PM
I just need my public mobile account number right now please
04-16-2020 12:04 PM
Thank you very much; I will try this and see 🙂
04-16-2020 11:47 AM - edited 04-16-2020 11:53 AM
@deguirea If you want 1 email for 2 accounts you would have to use a workaround like this.
On Gmail, you can have a different address with your same email by adding a "+" sign at the end. This creates a different email address and all emails sent to that address still go to your original gmail address
For instance:
All of those email addreses would go to canadian123@gmail.com, but it will allow you to create different accounts in PM.
04-16-2020 11:46 AM
the facebook option I guess?
04-16-2020 11:44 AM
Hi
It had happened before, system is not supposed to let you do it. You will have to contact moderates to sort it out
04-16-2020 11:43 AM - edited 04-16-2020 11:49 AM
@deguirea You will need to speak to a moderator to get that fixed ? Bottom right corner ask to speak to a human
04-16-2020 11:43 AM
You can only have email per account and sim. You may have to contact a moderator by clicking on the question mark on the bottom right.
04-16-2020 11:41 AM - edited 04-16-2020 11:43 AM
You can only have 1 email address per account. You must have another email address for the other account. If you do not re member then contact a moderator:
Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.
Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.
Step 2: Tell SIMon what the issue is and see if he can find a solution for you.
Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.
Step 4: Simon will present you with two choices. Choose “Account-specific question”
Step 5 Then choose “No, I want a human”
Step 6 Create your ticket
Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.
“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”
Moderators are available:
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