ZTE phone refurbished. SIM card not in.

[Dkloo2]

It keeps saying SIM card not in. I have to close phone and re start phone twice. Or open the battery?

anyone with this issue??

[Dkloo2]

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@softech wrote:

@Dkloo2   can you explain if you opened ticket?

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yes

[Dkloo2]

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@softech wrote:

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@Dkloo2 wrote:

Cs agent never reply 

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So, they didn't deny your refund request

did you check your Community inbox?  how you create ticket?

when did you buy the phone?

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online

[softech]

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@Dkloo2 wrote:

Cs agent never reply 

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So, they didn't deny your refund request

did you check your Community inbox?  how you create ticket?

when did you buy the phone?

[softech]

@Dkloo2   can you explain if you opened ticket?

[Dkloo2]

phone is deflective

they sold me a deflective phone and I just want a refind

[Dkloo2]

Cs agent never reply 

[Dkloo2]

not SIM card!

it works in another phone

[Dkloo2]

try both

it is the phone 

[softech]

@Dkloo2 

can you explain why they are refusing your refund request?

[Dkloo2]

I want a refund!

they are refusing me.

[Dkloo2]

I tested it

it is the hardware

[Dkloo2]

they will not give me a refund 

[Dkloo2]

I emailed them

no help

[Dkloo2]

they said 30days warranty 

[softech]

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@Dkloo2 wrote:

they unable to help.

they said phone out of warranty as I brought a refurbished phone from them. 

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@Dkloo2 

when did you buy the phone and why did you receive the phone and use it the first time?

you should still have a 1 year warranty and you can get it repaired or replaced

[computergeek541]

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@Quigley wrote:

@Dkloo2 

The 30 days usually starts when you bought the phone, not when you activate the phone.

You should still try to use the 1 year warranty to get the phone fixed or replaced.

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Ironically, and despite different information that is provided by Public Mobile, the Telus warranty start and end date (assuming of course that the phone wasn't non-functional uponarrival) is based entirely on when a Telus, Koodo, or Public Mobile service is used on the phone.  I can't say for sure if the warranty gets activated (started) if  different carrier's SIM card gets used.  Anyone wishing to check the Telus warranty status can do so by going to https://www.telus.com/en/mobility/services/warranty-lookup.

[Quigley]

@Dkloo2 

The 30 days usually starts when you bought the phone, not when you activate the phone.

You should still try to use the 1 year warranty to get the phone fixed or replaced.

[Hollister · Accepted solution]

@Dkloo2 

If you cannot receive a refund it has a one year warranty. Go here for more details:

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

[Dkloo2]

I tried! They says I missed the 30 days for the phone.

yet I only activated the phone Dec 26. 

[Dkloo2]

I just have to re start phone daily!!

it works but then stops and says no sim!!

[Quigley]

@Dkloo2 

To get a refund, you'll have to reach out to a Customer Support Agent by using the Chat Bot Simon to get a service ticket started first.

[Dkloo2]

they unable to help.

they said phone out of warranty as I brought a refurbished phone from them. 

[Dkloo2]

I’m trying to get a refund for the phone. The sim does not read. I have to re started the phone every day.

public mobile will not refund me because I missed the 30 days.  But I only activated this phone on Dec 26. 
The 30 days should be the start of the activation! Please help!

[Dkloo2]

I did . Still not working .

[darlicious]

@Dkloo2 

Check both the Sim card slot and the Sim card for dirt or debris. Gently clean with q-tip dampened with isopropyl alcohol....or vodka in a pinch. It's a tight fit for the Sim card so check that there is no loose hardware in and around the slot. Try testing another Sim card too as that will determine if it's a hardware or Sim card issue.

[Quigley]

@Dkloo2 

You should probably get in contact with a Customer Support Agent from Public Mobile and have them look into your sim card and provisions for it.

Use the Chat Bot Simon to get a service ticket started first.

Of you have trouble using the Chat Bot Simon, you can send a private message to CS_Agent   to get help too.

[softech]

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@Dkloo2 wrote:

phone already working!

I put SIM card in made a few calls

then next says have to do same. 

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@Dkloo2 

what you meant by next says have to do same ?  you meant you have to re-seat the sim card again?

[Dkloo2]

phone already working!

I put SIM card in made a few calls

then next says have to do same. 

[softech]

@Dkloo2   If it is to help with putting the sim card in , many small private stores or BestBuy Mobile likely able to help free of charge.

[Dkloo2]

new sim card

refurbished phone??