Today,I checked my Public Mobile account and it says "Your account has been suspended
To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of non-payment"
The heading above this warning says "account status active."
I have Pre-authorized payments Enabled with a valid charge card.
The box, upcoming bills. shows enough funds for the current payment date.
What is going on?
Solved! Go to Solution.
They brought in a new site last July. It's awful. The fact that your services are working says the account is fine. So it's just the really bad caching the site does. If you use private mode in the browser (or a different browser or device) then you would likely see proper information.
Did your plan just renew over night? There are some payment warnings over the night of your plan renewal. These warnings confuse many customers.
As long as your phone is working now and you have enough funds or on pre-authorized payments, you can ignore these messages. In a few hours, these warnings should disappear.