Wrongful payment

[Over59]

I got billed $40 on my credit card today and my bill isn't due until Mar 7 2023. And my card wasn't even registered yet it's a new card and it don't have a $40 plan . And I have credit iny account. I want my money back.

[hTideGnow]

HI @Over59   

Does it shows clearly it is a charge from Public Mobile on your credit card statement?  I hope your card was not being compromised

don't wait, open ticket with PM CS agent,:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Over59  does the new card hav ethe same number as the old one and just a different expriy?

if it is a completely new card with a new number , there is no way PM has that card number

And Login to My Account using Incognito mode, go to Payment history page, do you see such a transaction?

fi you do not see the transaction in the Payment history page, then the transaction  you see on the credit card must not be for the account that is going to be renewed on Mar 7.  It probably is for another account.  Any chance your card is used for another family member for another account?

of course, if the charge is on the credit card, and you cannot find where the charge went to , please open ticket with PM support using chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@Over59 

When, specifically, did you activate here with Public Mobile?

If too long ago, what was the exact date of your last renewal?

Are you the primary user of the service, OR is it perhaps an account set up for a child or other person using your payment information?   If so, it's possible they responded "YES" to an upgrade offer several weeks back prompting the plan to change to the $40 15GB plan.

Just a thought.

[Handy1]

@Over59  PM Is every 30 day cycle . Check your self serve for available funds also note that there are times when  two charges will appear for same charge of one is pending and the other is posted the pending charge will fall off .. you can confirm with support or if you are owed you need them anywyas here’s the link 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

adding your plan is also subject to tax so if your plan is $35 it would be normal to have a charge on credit card for $40 after tax