Wrong charger sent to me with public mobile phone

[Monan]

I bought a pre-owned phone from Public Mobile and it arrived with an incompatible charger. How do I contact them to ask them to replace it?

[computergeek541]

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@hairbag1 wrote:

Prolly quickest just to go and buy a compatible charger...then ask CSA to credit your account for that cost.

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I recommned against the above.  If the answer from the CSA is "no" which it may very well be, teh customer will have unnecessarily spent money on a charge that might not be returnable.  The customer needs to make arrangemnts first with a customer support agent, although I'm almost certain that the customer is going to have to exchnage the entire CPO phone purchase for a replacement unit.

[hairbag1]

Prolly quickest just to go and buy a compatible charger...then ask CSA to credit your account for that cost.

[Outdoorsman · Accepted solution]

@Monan hi contact customer service for help 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user