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Why is my esim not loading to finish my transfer

Damigiano
Great Neighbour / Super Voisin
 
7 REPLIES 7

@Damigiano  Also I’ll send you the porting team number to give status update on the port or re trigger it if need . Sending private message as we not allowed to post it here 

Damigiano
Great Neighbour / Super Voisin

I replied yes and didn't get a QR code

@Damigiano  Please use the link below in my first reply to you to contact support 

JRod
Deputy Mayor / Adjoint au Maire

@Damigiano 

Please click this link below to message customer service to get them to resend the QR code to you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Damigiano
Great Neighbour / Super Voisin

I didn't receive a welcome e-mail but they charged my credit card 

JRod
Deputy Mayor / Adjoint au Maire

@Damigiano 

Have you tried to add the E-SIM using the QR code sent to you via email? 
Also did you reply yes to the text sent to your old sim to authorize the port? 

Ensure the E-SIM is active and is the only SIM currently in use. Then reboot your phone. 

Handy1
Mayor / Maire

@Damigiano  Check your welcome email on computer the QR code should be there and scan it with your phone and install .and reboot the phone or reset network settings see if that helps . Is still no luck please use this direct link to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


       

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