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Why does PM text customers at midnight ?

barndoor
Model Citizen / Citoyen Modèle

@Dunkman wrote:

 

Also, clarified with Jade, this promotion is only for online, at home activations.  Not in-store activations.  


Cool  ..an extra three words and it is all clear  ... is there a reason professional marketing  people wouldn't  do the same ?   Maybe the same reason I was just awakened at 12 am  by a useless  test from public mobile to tell me rewards had been  applied to my account that I was notified was paid  12 hours ago  🙄   ...If I open a ticket and waste a paid employees time  can I get this stupidity changed ?

20 REPLIES 20

z10user4
Mayor / Maire

 @barndoor : It's been ever thus with wording around here. Yet those same folks get promoted up to the big leagues nonetheless. Response times are non-functional too. The 3 unwanted words are still there. It would seem no one really cares how it all comes across even when brought to their attention.

 

As for middle of the night notifications...my condo "buzzer" calls my cellphone. I set the automatic DND so no one buzzes the door at odd hours. And so it shuts up notifications as well.

 

Edit: other promos used to say to use the same email address as used for that sign-up. But this one does not.

barndoor
Model Citizen / Citoyen Modèle

Yeah thanks ... @z10user4  ... I figured there is likely some reason why they word it the way they do ...I likely don't want to know  what is is . 🙄

 

I would do the DND thing but I leave  my phone on in case kids have issues  ...guess I'll  just have to live with it or start nagging PM employees about it and let PM waste some money on said stupidity . Is the computer they use so low in capabilities that it can't send both of those texts out at noon  on the day of payment ? 🙄 🙄 ... hmmm there's a thought ....maybe even in the same text . 

softech
Mayor / Maire

.. cos  the IT staff forgot the check the time.. someone ask them to setup a schedule for August 27.. and he just set it without think about the time 00:00:00  🙂

 

but honest, PM could have done better on this

 


@softech wrote:

.. cos  the IT staff forgot the check the time.. someone ask them to setup a schedule for August 27.. and he just set it without think about the time 00:00:00  🙂


It is regular IT practice to run batch processing after midnight when there no much on-line activity.

Good luck with pestering PM to change schedule.

If you have to keep your phone on 24/7 then it is real problem for you getting not important SMS/calls in the middle of the night...

 

Did you try to change notification sound for that particular number?

barndoor
Model Citizen / Citoyen Modèle

@Yummy wrote:

@softech wrote:

.. cos  the IT staff forgot the check the time.. someone ask them to setup a schedule for August 27.. and he just set it without think about the time 00:00:00  🙂


It is regular IT practice to run batch processing after midnight when there no much on-line activity.

Good luck with pestering PM to change schedule.

If you have to keep your phone on 24/7 then it is real problem for you getting not important SMS/calls in the middle of the night...

 

Did you try to change notification sound for that particular number?


PM is the only one . The rest are all within normal business hours . The heads up text is 12 pm  , the thank-you for payment text is 12 pm  ... the text about rewards ,that really isn't needed, is the one  that comes at midnight . 

Thanks  for the suggestion of sound change ...I had no idea they could be set individually , I have enough trouble just  using the phone let alone sorting out settings . ( I'd put an emoji in but I see they are protesting) lol

@barndoor 

This is a glitch that pm hasn't put high on its priority list to fix as it's only been occurring for the past two months.....renewal wise. Instead of being sent together the two renewal texts have been split 12 hours apart. 9am and 9pm on the day of renewal.

 

Also affected are the "Cha-ching!...congrats you have referred a friend" and "...one of your refer a friend reward will be less due to a friends account inactivity." texts now come 12 hours after activation or suspension instead of immediately.

barndoor
Model Citizen / Citoyen Modèle

@darlicious wrote:

@barndoor 

 Instead of being sent together the two renewal texts have been split 12 hours apart. 9am and 9pm on the day of renewal.

 

If they want to make mine 9am and 9pm and make yours  6am and 6 pm ,that works for me .😀

What time zone are you in?

 

What time zone does your phone number belong  to?